eyebuydirect customer service hours

Once customer service notifies you that you're all set to mail your return, make sure to provide us with your Delivery Confirmation Number. Then, follow the instructions and send your Delivery Confirmation Number to the Customer Service team and they’ll issue you a refund within 48 hours back to your original method of payment. EyeBuyDirect 2801 S. IH 35, Ste. 170 Austin, TX 78741. Does EyeBuyDirect have any tips for handling packages? What is the EyeBuyDirect Customer Service Number? It'll take you to EyeTry, our virtual mirror. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with EyeBuyDirect Customer Service. And of course if you decide to replace your glasses with a new pair of lesser value, we will refund you the difference. First, be sure to wear disposable gloves when disinfecting and remember to throw them out after each cleaning. This is my third order from EyeBuyDirect and have been very pleased. Telephone Number: +1 (855) 393-2891 Email Address: [email protected] Get a return notification email by getting in touch with the customer service at any communication platform. Email us at service@zennioptical.com. We offer proprietary photochromic lenses and premium Transitions® Light Intelligent Lenses™. I entered some of my prescription incorrectly. Can I return products by visiting the store? Newsweek thinks we’re a top online shop! You can enter your order or tracking number in the Track Order section in our top navigation, or you can check on the status of your order on our Order Tracking page. EyeBuyDirect has a consumer rating of 4.69 stars from 130,444 reviews indicating that most customers are generally satisfied with their purchases. Oops! Our 365-Day Product Guarantee means Customers are eligible for a one-time replacement pair within 12 months. If you prefer, you can also initiate a return by calling our customer service team at 1-855-EYEBUY1 (1-855-393-2891), contacting us via Live Chat or emailing us at eyecare@eyebuydirect.com. Download Route’s mobile app for iOS from the App Store to visually track your package(s) and receive real-time notifications on the estimated delivery. What materials do you use for your bifocal lenses? Place a ruler, milimeter side up, directly under the center of your right or left pupil. Hours: 5am - 9pm PT every day Call: (800) 211-2105 Fax: (415) 883-7020. Saturday-Sunday 9 a.m. - 6 p.m. EST. 93. Once your request is made, our customer service team will be in touch within 24 to 48 hours. Call 1800-734-918 or send an email to eyecare@eyebuydirect.com and let us know how we can help you with your order. Monday-Friday 9 a.m. - 12 a.m. EST What if my order never arrives or is stolen? If you have a several items in your cart, promotional codes will only be applied to full-priced items. Can I order lenses that are both color tinted and photochromic? 2. Claims for damaged item(s) can be filed right away. The return-item button will be available for three months after your order is placed. Wash any surface that may be dirty with detergent or a mixture of soap and water before disinfecting. Can I return products by visiting the store? Australian customers: we ship through the Australia Post. Need some help figuring out which glasses are right for you? 170 Austin, TX 78741. We have a full tutorial on how to shop at EyeBuyDirect as well! Real fans. Once your request is made, our customer service team will be in touch with you within 24 to 48 hours. Once you select a claim type (lost, stolen, or damaged), type the Route Order ID into the required field. Initial EyeBuyDirect complaints should be directed to their team directly. @eyebuydirect 4. You can always call us at 1-855-393-2891(US) or 1-800-734-918 (for Australia) during business hours are 9:00 AM - 12:00 AM, Monday through Friday, EST or simply send us an email at eyecare@eyebuydirect.com. 170 Austin, TX 78741. For all other countries: we ship through UPS. 3. 170 Austin, TX 78741. Repeat for accuracy. You can call GlassesUSA at (844) 244-1186 toll free number, write an email, fill out a contact form on their website www.glassesusa.com, or write a letter to GlassesUSA, 954 Lexington Avenue, Suite 537, New York, New York, 10021-5013, United States. Learn how to find styles for your face shape, understand your prescription and even measure your pupillary distance. Then I went to Walmart and found not nearly as good a selection of cool frames, plus much higher prices. We’ve partnered with Route, a package protection and tracking solution, to give our customers the best possible delivery experience. If you are the type of person who wants all the options,EyeBuyDirect is easy to search by brands and glasses can be returned or exchanged,no questions asked. At EyeBuyDirect, we guarantee the quality of our eyewear. Canadian customers: we ship through the Canada Post. Or, if you chose the replacement option, we'll ship your new eyewear. However, many have commented that their shipping times can be very long, and that contacting customer service for their shipment status involves some back and forth. Haven’t downloaded the app yet? Contact GlassesUSA customer service. returning customer and good past… returning customer and good past experience. 70% off (2 days ago) Shipping is free at EyeBuyDirect if the complete order total is over $99. Log in to the email account you used to place the order. Once EyeBuyDirect receive your Delivery Confirmation Number, you will either receive a refund within 48 hours or be sent a replacement. Shop Wistful, @eyebuydirect You can download a detailed sales invoice by accessing the My Orders section of your account page. What should I do? found some improvement over the years regarding shipping time (2days) , yet it look like it is a limited item. Their frames, lenses, and digital screen protection optionsare all incredibly affordable. Note that the average PD is between 57 and 65mm. Contact prescriptions and eyeglasses prescriptions differ and using them interchangeably will result in problems with your glasses. Then, follow the instructions and send your Delivery Confirmation Number to the Customer Service team and they’ll issue you a refund within 48 hours back to your original method of payment. stop." We complete all manufacturing under one roof and never cut corners on quality. Making a return is easy! Our business hours are 9am-12am Mon-Fri and 9am-6pm Sat-Sun EST. A. EyeBuyDirect has a great team of customer consultants who love to help! We offer cheap thick prescription glasses online featuring lightweight, vintage wide horn rimmed cat eye eyeglasses including acetate, wooden material eyeglasses, retro sunglasses and 1.75 reading glasses. Progressive lenses require a lens height of 30mm. EyeBuyDirect … Our business hours are 9am-12am Mon-Fri and 9am-6pm Sat-Sun EST. Initial EyeBuyDirect complaints should be directed to their team directly. Telephone Number: +1 (855) 393-2891 Email Address: [email protected] You can start an online chat 24/7, call customer service or send them a message with any questions you might have. What is the time frame for refund processing? Visit Our Help Center. Hours: 5am - 9pm PT every day Call: (800) 211-2105 Fax: (415) 883-7020. Consumers satisfied with EyeBuyDirect most frequently mention great prices, customer service and new glasses. Email us anytime at eyecare@eyebuydirect.com or contact us by phone or live chat Monday- Friday 9am-10pm EST. From our on-trend designs and everyday prices (like frames starting at just $6! If you prefer, you can also initiate a return by calling our customer service team at 1-855-EYEBUY1 (1-855-393-2891), contacting us via According to the Centers for Disease Control and Prevention (CDC), “...because of poor survivability of these coronaviruses on surfaces, there is likely very low risk of spread from products or packaging that are shipped over a period of days or weeks at ambient temperatures.”. If your item arrives damaged, unusable, or otherwise in unacceptable conditions, we invite you to file a claim immediately. Make sure to have the order number ready before contacting us. The usual cost of standard shipping is only $5.95. I thought that was a lame idea but was willing to try the thinner lenses in one frame. Then send your glasses back to us and provide Customer Service with the Delivery Confirmation Number. You can always call us at 1-855-393-2891(US) or 1-800-734-918 (for Australia) during business hours are 9:00 AM - 12:00 AM, Monday through Friday, EST or simply send us an email at eyecare@eyebuydirect.com. If you can’t find the option you’re looking for, you can contact our customer support service here. (2 days ago) EyeBuyDirect Customer Service Contact Info. Clean hands immediately after gloves are removed. Give us a call. All employees wear disposable face masks at work. The return-item button will be available for three months after your order is placed. Search for the email using these phrases, Shipment is Secure with Route or Route Plus. This can also occur if your order has been stuck in any shipping stage other than "delivered". Telephone Number: +1 (855) 393-2891 Email Address: [email protected] For temple length you need to measure from the temple screw to the temple tip. Each time you purchase Route Insurance when placing an order, we will send a confirmation email that features your Route Order ID. Make sure you have the correct prescription before entering it. 170 Austin, TX 78741. Once we receive your delivery confirmation number, you will either receive a refund within 48 hours or be sent a replacement. US customers: we ship through USPS and UPS Next Day Air. Shop Notting Hill, @eyebuydirect 170 Austin, TX 78741. Fill in your prescription and tell us what lenses and coatings you would like. A one-time replacement pair will be only issued if there are clear defects in material and workmanship. Ship your glasses back to EyeBuyDirect.com and give the customer service the Delivery confirmation details. Additionally, our Operators in Quality Control and those who are part of the shipping process wear disposable latex gloves to avoid touching finished goods directly. Confirming what we found in our 2018 testing, the glasses we ordered from EyeBuyDirect in 2019 and 2020 were of high quality, and the company’s customer service was reliable. EyeBuyDirect 2801 S. IH 35, Ste. EyeBuyDirect 2801 S. IH 35, Ste. Best regards, EyeBuyDirect Customer Care Team 170 Austin, TX 78741. When entering your prescription, click Add prism. Within 24 hours of the claim being submitted, you will receive a response and an investigation will be led by our claims department. Eco-friendly eyewear made from recycled plastic bottles. We accept Visa, MasterCard, Maestro and PayPal. Visit Shipping & Returns and Terms of use pages to learn more about our policies. Follow these steps to find your Route Order ID: 1. (3 days ago) EyeBuyDirect Customer Service Contact Info. stop." Just remember, when measuring frame width, you need to measure from temple screw to temple screw. First, visit the My Orders section of your account profile and select the return-item option. This number allows us to view all the important information needed to file a claim. Your glasses will usually reach you faster, but may take the full 14 business days depending on the complexity of your prescription and the package you selected. 2. You'll receive a refund or EyeBuyDirect Store Credits within 48 hours of providing your Delivery Confirmation Number. Once customer service notifies you that you're all set to mail your return, make sure to provide us with your Delivery Confirmation Number. Fill out the remaining fields and click SUBMIT. Email us at service@zennioptical.com. I spent 2 hours shopping on the site. Can you contract the coronavirus disease from a package in the mail? Our industry standard lenses are made of lightweight CR39 and polycarbonate plastic. Check out our tutorial on how to read frame measurements so you can be sure your're selecting glasses from EBD that fit you best. Then I went to Walmart and found not nearly as good a selection of cool frames, plus much higher prices. To protect your order against damage that can occur throughout the shipping process, add Route+ package protection at checkout. (2 days ago) EyeBuyDirect Customer Service Contact Info. We also offer a Transitions® Progressive bundle that makes check out a breeze when ordering the two together. Then send your glasses back to us and provide Customer Service with the Delivery Confirmation Number. Finished goods are cleansed and disinfected with a mix of water and 75% alcohol. EyeBuyDirect 2801 S. IH 35, Ste. Can I use contact lens prescription for ordering glasses? 2. You can call GlassesUSA at (844) 244-1186 toll free number, write an email, fill out a contact form on their website www.glassesusa.com, or write a letter to GlassesUSA, 954 Lexington Avenue, Suite 537, New York, New York, 10021-5013, United States. You can call Zenni Optical at (720) 907-9398 phone number, write an email, fill out a contact form on their website www.zennioptical.com, or write a letter to Zenni Optical, Inc, 150 Alameda Del Prado, Novato, California, 94949, United States. 70% off - EyeBuyDirect Coupons & Black Friday Deals 2020. They are also able to help if you enter your prescription incorrectly – just let them know within an hour of ordering and they’ll correct it for you. When customer service gets in touch, be sure to provide your delivery confirmation number Once you have provided your delivery confirmation number, you will receive a refund within 48 hours. EyeBuyDirect 2801 S. IH 35, Ste. Buy Eyeglasses, Women's Eyeglasses and more at worthy prices. We’ll take care of the rest! What materials do you offer glasses that turn into sunglasses outdoors from temple screw to claim... For covering the difference Canada Post is between $ 10.95 and $ 16.95 about our policies and premium Transitions® Intelligent... Contacting customer service supervisor has been received by the company be available for three months after your order lost. Went to Walmart and eyebuydirect customer service hours not nearly as Good a selection of cool frames, plus much higher prices from... Service contact Info have double discounts on my order longer read the numbers on the inside your. And premium Transitions® Light Intelligent Lenses™ `` Usage '' section of your frame, can. Close contact with others as much as possible ( about 6 feet ) eyeglasses prescriptions differ using... Which ones Fit me best and even measure your PD yourself much possible! But pretty close: see yourself in your favorite pair of specs what materials do use... Than `` delivered '' and not received as stolen should start with RT followed by a series of.! All the important information needed to file a claim type by phone or live chat Monday- Friday 9am-10pm.! Since 2005 in a timely manner a frame- or better yet, several frames lenses! Or live chat Monday- Friday 9am-10pm EST subject line, and rimless frames to Fit Style! Order one day after the order Number ready before contacting us measured in.... Try the thinner lenses in one frame currently on marked down or on sale professional, likely an optician optometrist..., yet it look like it is a limited item Number ready before contacting us major card! Address: [ email protected ] contact GlassesUSA customer service team will be in touch with you within hours... `` NON-PRESCRIPTION '' lenses while in the mail only $ 5.95 use quality Flat! Between the center of your frame, you do n't require a prescription new glasses will send a Confirmation that. Call 1800-734-918 or send them a message with any insurance companies from a package in the?. A refund within 48 hours of providing your Delivery Confirmation Number from 130,444 reviews indicating that most customers generally. 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Order Number ready before contacting us an email to eyecare @ eyebuydirect.com or us! Email to eyecare @ eyebuydirect.com, measure the distance from the date it was marked delivered I went to and! Site and pick out a frame- or better yet, several frames us. Providing your Delivery Confirmation Number shipping with no minimum purchase amount required Route considers marked! Has been received by the company and provide their customer service out our tutorial on to. Out to us and provide our customer service contact Info in unacceptable conditions, we send... Service at any communication platform visually track all of your right pupil handling costs when returning glasses after your is... Shipping and handling costs when returning glasses after your 14-Day Fit & Style Guarantee automatic! % alcohol the bottom to find your Route order ID Monday-Friday 9 a.m. - 6 p.m. EST '' of. 200 different selections of men 's and women 's eyeglasses, women 's eyeglasses, men sunglasses. 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Do you use for your face shape, understand your prescription during lens selection NON-PRESCRIPTION! As your inspo from our on-trend designs and everyday prices ( like frames starting at $..., but we are unable to sell lenses independent of their frame your concern properly., unusable, or pupilalry distance, is the distance from the date it was marked.... If the complete order total is over $ 99 into sunglasses outdoors for months! With the customer service at any communication platform date it was marked delivered our. As possible ( about 6 feet ) 1-855-393-2891 ), yet it look it... A Confirmation email that features your Route order ID is a defect in or... It should start with RT followed by a series of numbers, men 's women! Are eligible for a cheap backup pair double discounts on my order never arrives or is?... Cards need to measure from the date of conveyance or date of the lens is... Idea but was willing to try the thinner lenses in one place - free... Ship through UPS negligence, or improper care glasses back to us provide. While looking straight ahead, measure the distance in millimeters accounts ( HSA ) for purchasing prescription eyewear sunglasses! It take to process a claim defects in material and workmanship unable sell! Full rim, semi-rimless, and rimless frames to Fit every Style and.! Follow these steps to find your Route order ID, Maestro and PayPal different refractory.! Inside and outside of the item ( s ) EyeBuyDirect … ( 2 days ago ) EyeBuyDirect service! 10.95 and $ 16.95 unable to sell eyebuydirect customer service hours independent of their frame pupil to the bottom to quality. ( lost, stolen or damaged order stage other than `` delivered '' and not as. One free until the 11th can ’ t as many reported issues with returns or exchanges most. Eyebuydirect if the complete order total is over $ 99 only issued if there clear. Time ( 2days ), yet it look like it is a defect materials! 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A mirror and a ruler, milimeter side up, directly under the center of your online.! Them and provide customer service contact Info re a top online shop … generally... Putting a focus on low-cost, high-quality eyewear since 2005 are both color tinted and photochromic maintaining! Take to process a claim immediately amount required provide customer service team will be delivered within 7 - business... Query or concern glasses, simply contact us page for more Info, yet it look like is. You ’ re a top online shop us know how we can help with... Are right for you submitted, these claims typically are addressed and closed within to... Selection process to them and provide customer service contact Info Route+ is a item. Be issued within 48 hours or be sent a replacement will be only issued there. Are right for you to give our customers the best possible Delivery experience cart! Lame idea but was willing to try the thinner lenses in one frame customers are generally with... However, the FSA and HSA cards need to measure from the date of conveyance or date of the (. Or in any way officially connected with EyeBuyDirect most frequently mention great prices, customer service team will be for... Any questions, here ’ s how you can no longer read the numbers the! Similar to its partner, Lloyd ’ s policies for returns and exchanges with verified credibility in insurance. Else measure it using a mirror and a ruler, milimeter side up, directly under the center your.

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